Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually those in-stock goods we ship at the same day.Some special products, especially MOC products, take some time to produce (the product page has specific time notes), please wait patiently. Delivery time: 8-15 days for standard shipping, 7-10 days for express delivery
Yes, we can ship worldwide. Our main market is in Europe and Unitedstates.
It’s our responsibility to keep your credit card information on file
Our products are including tax. Please rest assured to order
Our warehouse is located in China, the goods will be shipped from China mainland.
Normally your parcel will be in one package. If special circumstances, we will notify you in advance.
If you need to swap an item
Payment and Returns
For payment, we accept Paypal and Credit Card.
If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.
a)- We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.
Contact with Lightake Service Team [email protected] to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .
Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
The refund are applied to the original payment method.
Yes, any order problem can contact us .
Customer Service Center :
If you have any problems, comments, or suggestions, please feel free to email us. We will reply you within 48 hours. (Monday to Friday)
1. After-sales Support and other questions regarding your order, please contact: [email protected]
2,CEO of Lightake: Lightake Chen
4,Business hours: Monday to Friday 09:00 am-18:00 pm, Hong Kong Asia Time
Our customer service center representative will give you respond on business time.
Please make sure your email address is correct so that we can reply to you as soon as possible